Terms & Conditions

Last updated: 14 December 2025

These Terms and Conditions (“Terms”) apply only to consumers and govern the supply of kitchen and bedroom furniture and related services by BEDROOM FURNITURE MANUFACTURING LIMITED (“we”, “us”, “our”).

These Terms comply with the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the Consumer Protection from Unfair Trading Regulations 2008, and other UK consumer laws.

These Terms do not affect your statutory rights.

1. Company Information

• Company Name: BEDROOM FURNITURE MANUFACTURING LIMITED
• Company Number: 07360791
• Registered & Trading Address: Stanley Mill, Stanley Street, Blackburn, England, BB1 3BW
• Business Activity: Kitchen and bedroom furniture manufacturing, supply, delivery, and installation
• Email: azizoflond@hotmail.co.uk
• Telephone: 01254 663339 / +44 7956677556

2. Key Definitions

• Bespoke Goods: Goods made to your measurements or specifications.
• Business Day: Any day other than Saturday, Sunday, public holidays, or company shutdown days when banks in London are open.
• Consumer / You: An individual acting outside their trade, business, craft, or profession.
• Contract: The legally binding agreement between you and us for supply of Goods and/or Services.
• Damaged Goods: Goods that arrive damaged or become damaged during delivery.
• Delivery Address: The address where the Goods will be delivered.
• Delivery Date: The agreed delivery date for the Goods.
• Faulty Goods: Goods that do not meet statutory or agreed quality standards.
• Goods: Kitchen furniture, bedroom furniture, components, and accessories supplied by us.
• Sales Order Acknowledgment: Written confirmation of your order by us.
• Services: Design consultation, survey, manufacture, delivery, installation, and fitting services.
• Supplier: BEDROOM FURNITURE MANUFACTURING LIMITED
• Warranty Period: Period for which the warranty applies (see Clauses 7 and 13).

3. Scope of Terms

3.1 These Terms apply to all consumer sales, whether in-store, online, by telephone, or at your home.

3.2 These Terms do not apply to business or trade customers.

3.3 If there is any conflict between these Terms and a written quotation or order confirmation, the latter shall prevail.

4. Contract Formation

4.1 Before ordering, we will provide information about:

• Main characteristics of the Goods and Services
• Total price including VAT
• Delivery and installation arrangements
• Cancellation rights (where applicable)

4.2 A Contract forms only when we accept your order in writing (Sales Order Acknowledgment). The Contract only relates to the Goods listed in the acknowledgment.

4.3 You are responsible for ensuring your order details and specifications are accurate and complete.

4.4 This Contract is the complete agreement and supersedes any previous communications or agreements.

4.5 Quotations are for information only unless stated otherwise and are valid for 30 Business Days.

4.6 We may withdraw or amend quotations prior to order acceptance.

5. Design, Survey, and Measurements

5.1 Designs, drawings, and plans are indicative until final approval.

5.2 You are responsible for confirming measurements unless we perform a professional survey.

5.3 We are not liable for errors caused by inaccurate measurements or information provided by you.

6. Goods and Specification

6.1 Most of our Goods are bespoke and made to your specifications.

6.2 Once manufacture has started, cancellation rights do not apply to Bespoke Goods, except for faulty or misdescribed Goods.

6.3 Product details in brochures, websites, or other literature may change.

6.4 You indemnify us against claims that Goods made to your specifications infringe third-party intellectual property rights. This survives contract termination.

6.5 We may amend Goods specifications to comply with statutory, regulatory, or safety requirements and will notify you where reasonable.

7. Customer Responsibilities

7.1 You must:

• Ensure order and specifications are complete and accurate
• Cooperate with us in supplying Goods
• Provide necessary information and materials accurately
• Ensure safe access to the Delivery Address and Room-of-Choice

7.2 If delivery is delayed or prevented by your actions (Customer Default):

• We may suspend delivery until the issue is resolved
• We are not liable for costs or losses arising directly from the Customer Default
• You must reimburse reasonable costs incurred due to the Customer Default

8. Delivery

8.1 Each delivery will include a dispatch note or invoice detailing:

• Invoice number and date
• Relevant order/reference numbers
• Description and quantity of Goods
• Special handling/storage instructions
• Items remaining in staged deliveries

8.2 Packaging for return will be indicated; you must make it available for collection.

8.3 Delivery dates are approximate. We are not liable for delays caused by:

• Events outside our control (weather, strikes, transport)
• Insufficient delivery instructions from you

8.4 Notify us of special delivery requirements (narrow doors, stairs, restricted access). Additional charges may apply.

8.5 Delivery is complete:

• On arrival at agreed location, or
• For collection, three Business Days after notification

8.6 Liability for non-delivery is limited to the cost of replacement goods minus the price paid.

8.7 Failure to accept delivery may incur storage and insurance charges of 15% of the order value.

8.8 Uncollected Goods after 14 Business Days may be resold or disposed of; costs may be recovered from you.

9. Warranty and Returns

9.1 Our warranty covers Goods for 6 years (or as confirmed) and guarantees they:

• Match the description/specifications
• Are free from significant defects
• Are of satisfactory quality
• Are fit for the intended purpose

9.2 Warranty does not cover faults caused by:

• Continuing use after reporting a fault
• Incorrect storage, installation, or maintenance
• Your designs/specifications
• Unauthorized alterations
• Normal wear, accidents, or negligence
• Legal or regulatory changes

9.3 Faulty Goods: repair, replacement, or refund available if notified in writing. Costs may apply if damage is caused by you.

9.4 Damaged Goods: report with photo within 5 Business Days; collection and inspection arranged. Site visit charges (£270) may apply if damage is your responsibility.

9.5 Incorrectly supplied Goods: replacement arranged if notified within 14 Business Days.

9.6 Incorrectly ordered Goods: returns may be accepted within 28 Business Days (original packaging, unopened, non-bespoke). 15% administration fee may apply.

9.7 Custom-made or discontinued Goods cannot be returned or credited.

9.8 Natural aging may alter appearance; liability limited to price paid.

9.9 Refunds or credits processed within 14 Business Days of confirmation.

10. Prices and Payment

10.1 Prices include VAT unless stated otherwise.

10.2 A deposit may be required before manufacture.

10.3 Balance must be paid before delivery/installation unless agreed otherwise.

10.4 We may suspend performance if payment is overdue.

11. Installation Services

11.1 Installation at your premises is carried out with reasonable care and skill.

11.2 You must ensure premises are ready, utilities available, and access clear.

11.3 We are not responsible for delays due to hidden structural issues, third-party contractors, or incorrect information.

11.4 On completion, you will sign an Installation Completion & Sign-Off Form.

12. Consumer Right to Cancel

12.1 You may cancel non-bespoke Goods within 14 days of delivery.

12.2 Cancellation does not apply to bespoke Goods once manufacture starts.

12.3 Notify cancellation in writing using the Cancellation Form (Schedule 1).

13. Statutory Rights and Faulty Goods

13.1 Goods must be of satisfactory quality, fit for purpose, and as described (Consumer Rights Act 2015).

13.2 If faulty, you are entitled to repair, replacement, price reduction, or refund as appropriate.

14. Workmanship Warranty

14.1 12-month warranty on installation and workmanship.

14.2 Covers manufacturing defects and installation issues.

14.3 Does not cover fair wear, misuse, neglect, accidents, or unauthorized alterations.

14.4 Provided in addition to your statutory rights.

15. Refunds

Refunds issued within 14 Business Days via the original payment method.

16. Limitation of Liability

16.1 Liability is not limited for death or personal injury caused by negligence or fraud.

16.2 Not liable for indirect or consequential losses.

17. Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control.

18. Data Protection

We process personal data in accordance with UK GDPR and the Data Protection Act 2018. Please see our Privacy Policy.

19. Complaints and Dispute Resolution

19.1 Complaints should be directed to us using the contact details above.

19.2 We aim to resolve complaints promptly and fairly.

20. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction.

21. Variation

Any variation to the Contract, including additional terms, is only binding if agreed in writing and signed by us.

Schedule 1 – Consumer Cancellation Form

(Complete only if you wish to cancel the contract)

To: BEDROOM FURNITURE MANUFACTURING LIMITED
Address: Stanley Mill, Stanley Street, Blackburn, England, BB1 3BW
Email: info@bedroomfurnituremanufacturing.co.uk

I/We hereby give notice to cancel my/our contract for the supply of the following:

• Order number: ___________________
• Ordered on / received on: ___________________
• Consumer name(s): ___________________
• Address: ___________________
• Signature (if sent by post): ___________________
• Date: ___________________